LEMBA Estate – Privacy Policy
Last updated: 14 October 2026
1. Introduction
Welcome to LEMBA Estate.
LEMBA is a private villa estate located in Rua Valley, West Sumba, East Nusa Tenggara, Indonesia.
We respect your privacy and are committed to handling your personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, store and protect personal information submitted through our website, Facebook and Instagram advertising forms, and other direct enquiry channels.
Data controller: PT UMA SUMBA DEVELOPMENT
Contact email: [email protected]
Website: https://lembaresort.com
Location: Rua Valley, West Sumba, East Nusa Tenggara, Indonesia.
2. Information We Collect
When you enquire about LEMBA villas, we may collect:
Full name
Email address
Telephone or WhatsApp number
Country of residence
Approximate property budget
Expected purchase timeline
Purpose of purchase, including investment or personal use
Preferred villa category
Questions and information submitted in your enquiry
Communication history with our team
We may also receive advertising attribution information from Meta Platforms when you submit a Facebook or Instagram lead form.
3. How We Use Your Information
We use your personal information to:
Respond to your enquiry about LEMBA Estate
Provide requested brochures, villa information, pricing and availability
Explain the villa lease structure and relevant contractual information
Arrange consultations and follow-up communications
Assess the nature and timing of your property enquiry
Manage customer relationships and enquiry records
Improve our customer service and marketing effectiveness
Comply with applicable legal obligations
We process personal information on an applicable legal basis, which may include your consent, responding to your request, legitimate business interests where permitted by law, or legal obligations.
We will obtain additional consent where required.
4. Facebook and Instagram Lead Forms
LEMBA may advertise through Facebook and Instagram, operated by Meta Platforms.
When you submit one of our advertising enquiry forms, the information you provide is shared with LEMBA for the purposes described in this Privacy Policy.
Meta may separately process information according to its own privacy policies.
Submitting an enquiry does not create any obligation to purchase a property.
5. Customer Relationship Management
LEMBA may use GoHighLevel and other authorised technology service providers to manage enquiries, store customer information and coordinate communications.
Access to personal information is limited to authorised personnel and providers who require it for legitimate business purposes.
Service providers are expected to handle information securely and in accordance with applicable privacy and data protection requirements.
6. Communications
By submitting a villa enquiry, you may receive communications from our team relating to your request, including brochures, availability information and consultation arrangements.
Communications may take place by email, telephone or WhatsApp, depending on the contact details you provide.
Separate promotional communications will be sent only where permitted by applicable law and with consent where required.
You may request that we stop promotional communications at any time by contacting [email protected].
7. Data Sharing and International Transfers
We may share relevant information with authorised LEMBA representatives, service providers and technology platforms where necessary to manage your enquiry.
Because our services may involve international customers and technology providers, personal information may be processed or stored outside your country of residence.
Where applicable, we will take appropriate steps to protect information transferred internationally in accordance with relevant legal requirements.
We do not sell personal information to third parties.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including managing enquiries, maintaining relevant business records, and meeting applicable legal obligations.
When information is no longer required, we will delete or anonymise it, subject to applicable legal and operational requirements.
9. Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. Your Privacy Rights
Subject to applicable law, you may have the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Withdraw consent where processing relies on consent
Object to or request restrictions on certain processing
Raise a concern about how your personal information is handled
To exercise your rights, please contact:
We will review and respond to your request in accordance with applicable law.
11. Third-Party Services
Our website and advertising activities may interact with external platforms, including Meta, GoHighLevel and WhatsApp.
These services may operate under their own privacy policies.
We encourage visitors to review the relevant policies when using those services.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, technological or legal changes.
Any updated version will be published on this page with a revised date.
13. Contact Us
For privacy questions, personal information requests or data protection enquiries, please contact:
LEMBA Estate
Rua Valley, West Sumba, East Nusa Tenggara, Indonesia
Email: [email protected]
Website: https://lembaresort.com
WhatsApp: +62 811-3098-2021